Thoughts from the Road

Posts from "Uncategorized" category

Never Cede Your Home Field Advantage

Mid-sized, regional health plans generally flourish in the local markets they serve. But increasingly, the top five U.S. health insurance companies bring the strength of their sizeable technological capabilities, resources, and marketing muscle to the battle for market share. As these giants pump substantial capital into innovation – like digital capabilities, value-based care, wellness, analytics,

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Empowering Choice to Open the Door for Healthcare Transformation

Changes in consumer mindset have led healthcare companies to look toward expanding capabilities that meet consumer demand. Consumer-driven healthcare prioritizes convenience, personalization, and experience. Consider this: 95% of large US employers are now covering telehealth benefits (up from 56% in 2019) 5% of all Google searches are health-related 94% of healthcare patients use reviews to

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Empowering Choice: Servicing Mass Customization of Product

Around the holidays a couple years ago, I went to Barnes & Noble with my family and we easily found every book we wanted. The checkout line, however, was incredibly long. Instead of standing in line for thirty minutes, I opened the Amazon app on my phone and scanned the barcode on each book, ordered

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