Incremental Changes, Monumental Impact

A large payer with over 10 million members, faced an impossible task – hiring 50 FTEs within 3-4 months to fulfill a demand due in 6 months. Costs aside, this hiring pace was unachievable. Read how this health plan was able to deliver the high quality service needed with minimal impact to resources.

  • Solved a real urgent problem in under 4 months
  • Eliminated manual processes to improve quality
  • Increased efficiency to drive down cost and improve profit margin