The Director of IFP Product Solutions at a National health plan was assigned an aggressive goal: expand independent and small group from 10 states to all 50 states and double membership in three years. Explore how this plan was able to mitigate growth challenges stemming from process inefficiencies with:
- A single source of truth for product data
- Automation to reduce manual workload, allowing the health plan to scale without adding staff
- A modern system and seamless implementation