Thoughts from the Road

There’s No Choice But To Empower Choice

Industries are transformed by choice. Consider retail shopping as an example. There was a time when the only choice consumers had was the local general store. These stores offered most of what you needed for daily life – groceries, toilet paper, maybe a few toys. They were small and with limited supply and limited options.


Legacy Product Configuration Architecture Survived ACA but Won’t Endure the New Consumerism in Health Insurance

This blog identifies an IDC prediction and alerts the industry to the need to upgrade the back office to meet consumerism in health insurance by upgrading the product configuration process. Spurred by the Affordable Care Act (ACA) and web-based shopping, consumerism has arrived at health insurance companies. Only a few years ago, health plans considered


From Everest to Health Plans: Conquer Your Goals Incrementally

We have been fortunate to work with a very large new customer of late. They are a behemoth with incredible capabilities and capacity as well as equally large needs. Together, we share a belief that there are massive improvements we can realize. At the same time, it is a daunting task – sort of like