Thoughts from the Road

This blog identifies an IDC prediction and alerts the industry to the need to upgrade the back office to meet consumerism in health insurance by upgrading the product configuration process. Spurred by the Affordable Care Act (ACA) and web-based shopping, consumerism has arrived at health insurance companies. Only a few years ago, health plans considered

We have been fortunate to work with a very large new customer of late. They are a behemoth with incredible capabilities and capacity as well as equally large needs. Together, we share a belief that there are massive improvements we can realize. At the same time, it is a daunting task – sort of like

My wife and I were once lucky enough to hike the Grand Canyon, making our way down from the South Rim to Bright Angel Campground. I can’t possibly recommend the experience enough. It’s amazing to be inside that place and see what the river has created. Despite all the obvious evidence around us, it was